Terms and Conditions
The following terms and conditions apply to entering any events at Rollercoaster Run.
NOTE: Mountain Sports has $20 million public liability insurance. This is compulsory in order to operate on NPWS land.
This does not include personal accident insurance. It is strongly recommended to take out your own personal accident and ambulance cover for the event. Your private health insurance policy may include this, but you will need to check with them.
More than 60 days from the event – 50% refund.
60 days or less from the event – No Refund.
Merchant fees, processing fees and any other fees that are not race entry fees are not refundable. This includes Merchandise.
Merchandise that has been ordered cannot be refunded as this is custom made apparel. Please arrange for pick up of such items at the event. We DO NOT post out. At the end of the event we give away all unclaimed merchandise.
NOTE – if you registered as an earlybird entry – the transfer fee is waived (once per entry). This is an earlybird bonus.
To do a transfer – please follow the procedure as listed HERE.
How to get a refund – Follow this procedure.
1) Email your name and request to firstname.lastname@example.org
Do NOT – message us on Facebook, SMS or call us to request a refund. Do not email any other email address to ask for a refund. All refunds MUST go through the email address: email@example.com No withdrawal and refund requests will be taken any other way. It may seem like we are being difficult but it is too difficult to keep track across multiple mediums so email is the only way we process refunds. We process refunds etc every two weeks in the prior year and then more frequently up until the race day.
Cancellation of the EVENT
If the event has to be cancelled due to weather conditions, natural disaster, acts of god, terrorism, war or any other reason so deemed by the organisers, the event may or may not be rescheduled and no refunds will be issued. If the event is not rescheduled – no refund will be forthcoming.
When entering the Roller Coaster Run you agree to abide by all the rules of the event. This includes leaving the course if you are directed to be an event official. An event official may remove you from the event if you have failed to achieve the cut off times for the event or due to on course dangers which may arise due to weather conditions, or other unknown events. An official may remove you due to health or injury concerns. In the situation arises that any competitor ignores the direction of an event official to leave the course or cease to continue along the event course – and chooses instead to continue along the course, Mountain Sports will invoice to the participant a service fee of no less than $280 PLUS an additional hourly fee of $140 per hour for each staff member required to monitor the movements and safety of the participant until they are off the course. Upon signing up for this event you agree to abide by these conditions.